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How Our Self-Storage Works

Curious about how storing with us works? We’ll talk you through it below.

Book a unit online here

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Get storing in 3 easy steps

1. Book a unit

Choose your site, verify your ID, and book your unit online.

2. Access your unit

We'll email/text instructions to you so you can access your unit on site.

3. Load & lock

Load your items and lock your secure container unit.

Common questions about storing with us

How do I book a unit?

You can see full instructions for booking a unit online here.

  1. 1. Navigate to one of the booking sections on our site and select your location. From there, follow the instructions throughout the process.
  2. 2. You’ll need a form of ID on hand to pass our verification check.

3. Once you’ve passed the ID check, you’ll be prompted to sign a DocuSign contract before paying for your first month’s storage, deposit, and any relevant insurance. By paying, you will have automatically set-up your on-going storage subscription with us and we will automatically take payment each month in advance of that month’s storage.

4. You’ll then receive a receipt in an email from Stripe (our payment processor), along with details of your site’s address, your storage unit number, the row in which it is located, your keysafe number (where your keys are held), and the key fob code which you will need to access the unit.

What size units do you offer?

At our Aldridge and West Bromwich sites we hold 10ft/75sqft, 20ft/150sqft, and 40ft/300sqft units. At our Coventry site, we currently hold 20ft/150sqft units only. If you’re not sure if this provides enough space for your goods, please visit our Prices and Sizes page.

What kinds of things can I store?

You may store anything except hazardous, illegal, dangerous, stolen, perishable, environmentally harmful or explosive goods.

A full list of prohibited items is provided within the contract you’ll see when booking storage, but in general, we advise you exercise common sense.

How do I access my unit?

  1. 1. To access your unit, make a note of your unit number and row, as well as the address of your chosen site. This can all be found in your booking confirmation email.
  2. 2. Now, travel to the gate for your site’s location. The map you’ve been sent will show you where your gate is.

3. Locate the key lockers and enter your key locker code – this will have been sent to you via email. Pull the black lever next to the numbers down to open. Remove keys and fob and close the key locker.

4. Find your unit on the map next to the key lockers (by tag colour and unit number).

5. Locate the fob reader – it looks like a number keypad next to the gate. Enter your code, wait for the gate to open, and enter. Now drive, walk or ride to your unit.

How do I pay?

We only accept payment by card via our secure integrated Stripe payment portal.

This is for security purposes – Stripe is one of the world’s most widely used and trusted payment processors.

You’ll be prompted to pay for your storage once you’ve signed your contract and will have the opportunity before and after signing the contract to review the amounts payable immediately (the deposit, first month’s storage, and insurance), plus the recurring monthly amount for the duration of your storage.

You do not need to set up payments manually for the recurring payments, these will be taken on a monthly basis up until the point at which you cancel the contract and vacate your unit.

How soon can I store my goods?

Once you have completed our online booking process and paid for your storage, you can begin storing immediately.

You will receive all the information regarding your site and unit in your confirmation email, which will outline how exactly to access your unit.

How do I verify my ID?

We use a service from DocuSign to validate your ID as part of our online booking process. This automatically verifies your government-issued photo ID (e.g. passport, driver’s licence), which should then enable you to continue with your booking.

Should your ID fail to be automatically validated, we suggest you take the following steps before reaching out to us to resolve the issue:

Ensure the name you’ve provided at the beginning of our process matches what is on your ID.

Follow the instructions carefully when uploading the photo of your ID (e.g. taking a photo against a dark surface, with the ID in focus).

If the problem persists, please call us on 01922 896 782 and we will help you resolve the issue.

I want to check out of my unit, how do I do this?

To end your contract and check out of your unit, put the keys into the returns box located by the gate.

Next, please visit the Vacate my unit page and enter your details as prompted.

This will enable us to verify that you are the correct person renting the storage units and allow us to end your contract. No further payments will be taken since you pay for each month of storage in advance.